Let us understand the problem
Send your order reference, purchase date, device and a description of the problem. Describe what you expected and what happened. Do not send full card numbers, passwords or screenshots containing unrelated personal information.
Try the relevant setup checks
For playback issues, note whether live channels and on-demand both fail, which player you use and whether another supported device has the same issue. We help check configuration and available servers before assuming a billing problem.
How requests are reviewed
The team reviews the actual purchase and circumstances, including applicable consumer rights. No fixed refund window or unconditional money-back guarantee is stated without an approved policy. Ask before purchasing if a particular condition matters to you.