Ask about the exact event
A general sports category is not confirmation of a particular match. Send the competition, teams, date and preferred commentary language. Support can check the available server selection; broadcaster schedules and feed availability can change.
Use your usual match-day setup
Test on the television, player and network you normally use. Avoid drawing conclusions from a phone on mobile data if the match will be watched over home Wi-Fi. Check audio synchronisation, picture quality and how the player recovers after switching channels.
Leave time to diagnose an issue
Keep the device model, app name and error ready before contacting support. If multiple screens are active, confirm your connection allowance. Try a wired connection where practical. No trial or speed result guarantees uninterrupted performance at every event.