Start with automatic date and time
Confirm the device uses the appropriate local date, time and time zone. Ireland’s seasonal clock changes can expose a mismatch between a fixed offset and a location-based setting. Check the device and player rather than shifting every channel manually straight away.
Refresh the guide separately
A working live picture does not mean guide data has loaded. Use the player’s guide refresh option if available and allow it to finish. Some channels do not supply complete programme information; an empty guide is not automatically an account failure.
Treat catch-up as another feature
Catch-up needs support from the channel, server and player. A programme appearing in the guide does not guarantee a replay exists. Test a marked replay item and give support the channel and programme time if it does not open.